Once your package leaves our warehouse, you should receive it in about seven days. If an order is placed with us and then refused, you will be responsible for the original shipping costs. We collect sales tax in the state of California, New Jersey and Texas.
- Orders are shipped on business days only, Monday – Friday, excluding federal holidays
- Orders placed on Friday after 3PM PST will ship on the following Monday
- We do not ship to P.O. Boxes or APO/FPO addresses
- Shipping fees are non-refundable
- International shipments are currently not available
Will my credit card be charged immediately?
No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we’ll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we’ve charged your credit card.
How do I know that my order has been shipped?
When your order has been shipped, we will send you a confirmation e-mail with your tracking number and a link to where you can track it online.
How do I cancel my order?
To cancel an order you recently completed, simply go to this page, log in and then click “cancel order.” If for any reason you would like to change your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.
Is my personal and credit card information safe on your website?
Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
When will my order be shipped? When will it arrive?
If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.
What is the status of my order? How do I track my order?
Once you have placed an order, you can check on its status at any time. To track your order from this page, click here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
What is your return/exchange policy?
GO SMILE is backed by a 45 day money-back guarantee. Just try our products for 30 days, if you’re not totally satisfied with the results, simply return the remaining product for a complete refund of the purchase price (less shipping and handling). GO SMILE will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. The return/exchange value is determined by the last retail price of the item.
Please note: We do not accept returns on products that were not purchased via this website.
Please use the most economical shipping method for your return.
Returns & Exchanges will only be accepted with a completed return form. Log into your account, click on “View Order” and on the following page click on the “Return or Exchange Items” link. Follow the easy steps, print the final page and include it in your return box.
Where do I ship my return or exchange?
Returns and exchanges must be mailed to the address on our return form. You must use our return form to properly process your return/exchange. Log into your account, click on “View Order” and on the following page click on the “Return or Exchange Items” link. Follow the easy steps, print the final page and include it in your return box. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Make sure the package is packed well and sealed with shipping tape. Packages must be returned prepaid. We do not accept COD.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. When processing your exchange we automatically credit you in the original form of payment and re-authorize a new payment for your exchange.